Questions about an order already placed:

• How long until I get my order?
• I need to cancel something
• I still haven't gotten my order!
• When do you consider an order lost?
• How do I check status of an order?
• Can I track my order?
• When will it ship?
• I need to add to an order...
• Can I combine orders?
• I need to change account info on an order...
• Where's my credit?
• I need to return my order…
• I placed an order but never got a confirmation...
• Where's my refund?
• I didn't receive a label to sell back my items...
• How long before you check in my items?
• Can I ship multiple orders in one box?
• What's my incoming product due date?
• I got the wrong item...
• I got a reminder to ship my items to you...
• Where do I send my Sell items?
• What if my sell items are rejected?
• Why did I only receive part of my order?

Questions about placing an order:

• How do I exchange?
• I cant find this title to buy or sell...
• Is my order secure?
• Can I buy and sell anything?
• Does Spun.com accept International Orders?
• Will Spun.com pay for return shipping if I sell?
• Why do I need a credit card?
• Can I buy without a credit card?
• When do you charge me?

Technical Questions:

• I'm getting an error message.
• Your system says you can't verify my credit card...
• When I try to log in it says email in use?
• When will you answer my question?

Questions about my account:

• I need to make changes to my account
• I want to update my card
• How do I review my account?
• Why was I charged $1.00?
• I can't log in..
• I forgot my password
• I want to close my account...
• Can I cash out my account?
• My Order Status Page says to contact customer service...
• How do I set up an account?
• Spun.com's Privacy Guarantee
• What's a Wish List and how do I use it?
• What are notify me's and how do I use them?
• What are the Terms of Service?

Questions about selling items:

• Can I get cash for my stuff?
• How does a Cash-Out work?
• What will you accept for credit?
• Can I get more for a new item?
• How do I send my stuff in?
• What if my 30 days runs up?

Questions about buying items:

• Shipping and Handling Rates
• Payment Options
• Backordered Items
• Spun.com Prices
• Used Merchandise Guarantee
• How do I search on Spun.com?
• How do I buy items?
• New items on Spun.com
• Imported titles
• What happened to the stuff in my cart?
• Can I mix and match in my cart?

Questions about My Spundex:

• How do I use my Spundex?
• What is a Spundex?
• Spundex FAQS

Questions about Gift Certificates:

• What are the Gift Certificate Terms?
• My Gift Certificate wasn't received...
• Can I get a refund for my certificate?

Questions about SpunClub:

• Click here to view SpunClub FAQs