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| Frequently Asked Questions (Canadian Customers) |
Buying
I have a couple of CDs I'd like to buy -- how do I do it?
Buying used and new CDs, DVDs and video games from Spun.com is quick
and easy, with convenient buttons that allow you to change your order
and keep a running tally of what you'll be paying when you check out.
When you find a title you want to add to your shopping cart, simply
click the BUY button next to the title. If you select a title and
then change your mind about purchasing it, just go to your shopping
cart and click DELETE next to the item to remove it from your cart.
Do you guys sell new stuff too?
Spun.com has access to virtually every new title in print at very
competitive prices. If you can't find it, let us know and we'll do
everything we can to locate it and put it in your hands.
How do I know the used stuff I buy is of good quality?
Used entertainment is what we're all about at Spun.com, and we have
hundreds of thousands of CDs, DVDs and video games at very reasonable
prices. Every used item at Spun is in excellent condition. Our busy
staff checks in all used discs and cartridges and inspects them for
defects. Like any brick-and-mortar used CD or DVD store, Spun.com
has an inventory of discs which may contain minor imperfections. No
discs or cartridges with critical defects (such as skipping, severely
damaged artwork, chipped casing, etc.) will be sold. If there is anything
wrong with a CD, DVD or video game from Spun, please notify us immediately
so we can replace it or credit your account. You have 30 days after
receipt to request replacement.
How do I know the new stuff I buy is really new?
Occasionally orders overlap, and a used item goes out of stock after
it has been spoken for. In this situation, it is Spun.com's policy
that new items may be substituted for used, but used items will never
be substituted for new.
Do you guys sell Import CDs, DVDs and games?
We do offer import CDs. Please note that due to overseas shipping
and importing procedures, all import CDs may require four weeks or
more for delivery. Many Japanese and European CDs can require even
more time for shipping to the US than British Imports. All may be
subject to this four week minimum delivery time. DVD and video game
formats differ from region to region. We currently only carry region
1 DVDs and North American video games.
Does Spun.com accept orders world-wide?
Yes. Spun is currently accepting orders from a select number
of countries world wide. We are taking the necessary steps
to expand our list of countries soon.
What is a backorder?
Items that go out of stock after they have been ordered will be marked
"Backordered" on your packing slip. We hate when this happens too,
and it almost always means we have just run out of that item and will
have it in stock within a few days. Don't worry -- if you chose to
have all items shipped together, we will not charge shipping and handling
if a backordered item is sent separately from other items. You will
only be billed once for shipping, and we will not bill the purchase
price of the backordered item until it ships.
I had a cart full of stuff and now it's gone. What's going on
and how do I get my cart back?
Perhaps you stepped away from your computer for dinner or a movie.
Because many customers are looking for the same products, shopping
carts inactive for more than 90 minutes are emptied, so that
the items can be re-shelved and made available for other customers.
If only one copy of an item is in stock and that copy was placed in
a shopping cart as part of an unfinished order, it will take approximately
ninety minutes before that item becomes available again. If it does
not reappear on the site after that time, it's possible that somebody
else was able to sneak in and buy it during the interim.
What if one of the items I ordered isn't available? Do you credit
my credit card for the cost of that item?
We never charge for an order until it's been made as complete as possible.
If an item needs to be canceled from the order, we'll change the order
total BEFORE we charge your card. You'll always be notified via email
when this happens.
I just placed an order and didn't receive an email confirmation.
Does that mean my order didn't go through?
In some cases, yes.but not always. Please contact our Customer
Service Department if you haven't received an email within ten
minutes of placing your order. Our customer service reps are always
able to determine if your email confirmation somehow was skipped,
or if your order just plain didn't go through.
Can I add new items to a pre-existing order?
Only if you've ordered or preordered new items. Our system
will not allow for additions to be made to used-only orders once they
have been placed. Our apologies.
Can I combine orders to save on shipping costs?
Only if you've ordered or preordered new items. We ship used
product so quickly these days, that there's just no time to alter
used-only orders. If you've ordered new product, just contact our
Customer Service Department and we will
be happy to attempt to combine the two orders, provided neither of
them have been shipped.
How do I cancel my order?
To cancel an order, simply contact our Customer
Service Department. If we haven't already shipped your order,
we will cancel it immediately. As noted above, we now ship used-only
orders very quickly and there's rarely time to cancel such
orders.
Do I have to pay Sales Tax?
No - we've got you covered! |
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