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| Frequently Asked Questions |
Exchanging & Selling
How do I exchange my used CDs, DVDs and video games?
We've written some step by step instructions
(with a cartoon to boot!) to help you get started.
I just completed my order and had some credit left over -- but
it hasn't shown up in my account. What's up?
Say that, in your order, you sell us $15 worth of DVDs and video games
and purchase $12 worth of CDs. We send the CDs straight to you at
no charge -- but the extra $3 credit isn't placed in your Spun account
until AFTER we've received the stuff you're selling to us. You'll
be sent an email to let you know that your trade-ins have been checked
in and the credit's been applied.
I want to place another order! How long before that credit is applied?
Most inbound packages are received by Spun in two to three weeks, but they
can take up to four. Then an additional two to three business days is
required for check-in -- at which point you'll be sent an email to let you
know that your credit's been applied.
But I only have thirty days to get my trade-ins to you! What if the Post
Office screws up?!
No worries. We'll send you an email warning you that your trade-ins
haven't been received. Just reply, letting us know they're on the way!
If we don't hear from you, will assume that you have decided not to send us
your trade-ins, and charge your credit card for the full amount of the order.
Spun.com is not responsible for lost trade items.
How is pricing determined?
The buy and sell prices for used titles are based on supply and demand
and fluctuate in real time depending on our stock of a particular
item, the current demand, and industry standards. The more copies
of a title we have in stock, the less you'll pay to purchase it. The
more people who want copies of a title, the more credit we'll give
you for it.
I just want to sell to Spun. Will you send me a box and packing
material?
When you BUY and SELL in one order, we will provide you
with a prepaid mailing label if you're selling us at least
3 items. This label can be found in your Order Confirmation
email or by contacting Customer Service. If you are ONLY
selling to Spun, we WILL reimburse your shipping charges if
you use special 4th class mail, pack your items securely,
and sell us at least 3 items! You will have 30 days from the
date your outgoing product ships from our warehouse until
the items you are selling to Spun must reach our warehouse.
Please write your order number on your package and send to:
Spun.com c/o Source 4
1120 W Exchange Ave
Chicago, IL 60609-2510
I got a lot of my CDs from a music club, and when I search for
them by UPC code, nothing shows up. Will you still accept these?
Yes, we accept music and movie club discs for full credit. Just search
for these items by 'artist' or 'title' rather than by using the UPC
code. If the track listing and cover are the same, we'll accept the
disc. If you still can't find the disc, just contact our Customer
Service Department and we'll give you a real time quote within
one business day.
I have some titles I'd like to sell to you that aren't listed
anywhere in the site. How do I go about selling them to you?
Items that aren't listed on our site are probably out of print or
from a small label. You can always obtain a quote on CDs and DVDs
via email. Just type up a list of the stuff you'd like to sell, and
contact our Customer Service Department.
We'll need the title of each item, plus the artist for CDs. After
reviewing the list, we'll get back to you with a credit amount for
each trade-in as well as the necessary instructions for sending them
to us. (We're sorry, but we are currently only buying video games
which are in our database.)
Some of the items I was hoping to sell to you don't look all
that great. Will you still accept them for credit?
We're sorry to say that Spun.com can only accept items that are in
good condition. If the appearance of a CD, DVD or video game is questionable
to you, then it's probably something we wouldn't be able to take.
Catching this before you send your items in to us will save us all
a little time and effort. Remember, any items you wish returned to
you will have to be shipped back at your expense.
Do you accept CDs that are out of the plastic case but still
have
artwork (ie: CDs that have been put in CD binders)?
That one's kind of tricky. If you have BOTH the booklet AND the back
traycard, the answer is YES. A lot of people throw out the back traycard,
sad to say...
Does Spun.com accept orders world-wide?
Yes. Spun is currently accepting orders from a select number
of countries world wide. We are taking the necessary steps
to expand our list of countries soon.
Do you accept CDs and DVDs that have a hole punch through the
barcode?
Some distributors and labels mark special sale items with a hole punch
through the barcode or booklet. Spun.com accepts these "cut-outs"
as long as the artwork is otherwise intact and the disc is in good
condition.
I have a new CD that is sealed and not played, can I get a little
bit more for it?
All CDs, DVDs and games purchased from our customers are considered
pre-owned. Even if you haven't played it, opened it, still has the
original price tag on it, etc.... Since quality counts at Spun.com,
we guarantee our new items as new. To keep those standards as high
as we can and make that guarantee, we can only sell items as 'new'
when they're supplied by our distributors of new product.
I just placed an order and didn't receive an email confirmation.
Does that mean my order didn't go through?
In some cases, yes.but not always. Please contact our Customer
Service Department if you haven't received an email within ten
minutes of placing your order. Our customer service reps are always
able to determine if your email confirmation somehow was skipped,
or if your order just plain didn't go through.
Can I add new items to a pre-existing order?
Only if you've ordered or preordered new items. Our system
will not allow for additions to be made to used-only orders once they
have been placed. Our apologies.
Can I combine orders to save on shipping costs?
Only if you've ordered or preordered new items. We ship used
product so quickly these days, that there's just no time to alter
used-only orders. If you've ordered new product, just contact our
Customer Service Department and we will
be happy to attempt to combine the two orders, provided neither of
them have been shipped.
How do I cancel my order?
To cancel an order or items from an order, simply view your
Order Status
page. Click on the order number to view details of an order. If we
haven't already shipped your order, you will be able to cancel individual
items or an entire order. Items that can be cancelled will have a
"[CANCEL]" link next to them. For any orders or items which can't be
cancelled from your account section, please contact
Customer Service.
Please note that we ship used-only orders very quickly and there's rarely
time to cancel such orders or items. New items cannot be cancelled from
your order unless in a backordered status.
Can I mix and match things in my shopping cart?
Absolutely. You can use CDs to purchase DVDs or you can use DVDs to
purchase video games and CDs or.well, you get the point. Credit is
credit, and we don't place any restrictions on what combinations you
buy and sell to us.
I have a bunch of credit that's been sitting in my Spun account.
Rather than using it to buy more CDs, video games or DVDs, can I get
a check instead?
You'll first need to place a sell or exchange order through our site. At
checkout, you will have the option of PayPal or Credit. If you place an
exchange order, your credit will first be applied towards your order total.
Any remaining credit may be cashed out.
If you choose PayPal, payment will be made within 5 business days of your
products arrival, inspection, and check-in at our warehouse. Payments are
always made to the email address associated with your Spun account.
If you choose credit, credit will be placed into your Spun account for
future purchases or for cash-out upon your products arrival, inspection, and
check-in at our warehouse. If at any time you would like to cash out your
account for real U.S. dollars, just contact us to let us know. We can cash
out any Spun.com account with a minimum value of $10.00 in credit --
excluding promotional credit, which is not redeemable for cash. At this time
please also let us know if you would like this payment sent via check or
PayPal.
I had a cart full of stuff and now it's gone. What's going on
and how do I get my cart back?
Perhaps you stepped away from your computer for dinner or a movie.
Because many customers are looking for the same products, shopping
carts inactive for more than 90 minutes are emptied, so that
the items can be re-shelved and made available for other customers.
If only one copy of an item is in stock and that copy was placed in
a shopping cart as part of an unfinished order, it will take approximately
ninety minutes before that item becomes available again. If it does
not reappear on the site after that time, it's possible that somebody
else was able to sneak in and buy it during the interim. |
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