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Frequently Asked Questions Returns I'd like to return something that I bought as part of my last order. How do you handle this? We completely guarantee all the merchandise we sell against defects. If you are unhappy with one of the items we sent you, contact our Customer Service Department and let us know the reason. We'll then get back to you with a Return Merchandise Authorization (R.M.A.) as well as the necessary instructions for returning the item. Please note that we can only cover handling and/or shipping charges if the return is the result of an error on our end or a defective item. In your message, be sure to include: 1. Your order number 2. The title(s) you wish to return 3. The reason for the return Please note: be sure to send your return via an insured carrier. Spun.com is not responsible for lost returns.