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Frequently Asked Questions Getting Started Welcome! Welcome to Spun.com - The Entertainment Exchange. We are committed to bringing you the very best selection, pricing, and service. Our pledge to our customers: If you are not completely satisfied with a product purchased from Spun.com, we will do everything possible to make you a happy customer. So, how do I exchange my used CDs, DVDs and video games? We've written some step by step instructions (with a cartoon to boot!) to help you get started. Can I mix and match things in my shopping cart? Absolutely. You can use CDs to purchase DVDs or you can use DVDs to purchase video games and CDs or.well, you get the point. Credit is credit, and we don't place any restrictions on what combinations you buy and sell to us. How do I set up an account? Setting up an account is easy, and it only takes a minute. From our sign up page, you'll need to enter a few pieces of information to establish your personal account. We won't ask you for your shipping and billing information until you place your first order. Click MY ACCOUNT from the top right of any page if you ever need to make changes (i.e. a new shipping address or different credit card information). Please know that all of your personally identifiable information is private and will not be shared with or sold to any outside firms. How do I change my account information? Click MY ACCOUNT from the top right of any page -- log in if you haven't already. From here you have the option of editing your account information or changing your shipping and/or billing address. When finished, click on SUBMIT. Your account information will be updated for your next shipment. Please note: Your new account information will be used on your NEXT ORDER. If you need to change the information for a previously placed order, please contact our Customer Service Department. I forgot my password. Can you help me? No problem. Just use our New Password Utility and follow the directions to receive a brand new password. You can change this temporary password to something that's easier to remember by visiting the MY ACCOUNT page. How do I know my account information is kept private? Spun.com is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will never be sold, and you can withdraw your name and close your account at any time by contacting our Customer Service Department. We encourage all Spun.com users to review our Privacy Policy if you have any other questions. I tried to sign up and it said "This email is already in use." What do I do now? You've already signed up -- although you may not remember it! Try logging in with your email address and favorite password. If that doesn't work, we can send a new password to your email address.