|
|
Frequently Asked Questions
(International Customers) |
Payment Information
How do I know my credit card number is safe traveling thru the
world wide web?
Spun.com utilizes a number of encryption and security devices to make your
shopping experience a safe and happy one. We utilize SSL (Secure Sockets
Layer) technology to encrypt your information before it is sent over the
Internet. All of your personally identifiable data is private and is never
shared with or bought by any outside organization. We advise all of our
users to protect their credit card number by never sending that
number (or your Spun password) via email. Our Customer Service
representatives will never ask you for this vital information.
Instead, you can securely update your credit card by logging in and visiting
your Account Page.
How do you even know that the credit card I give you is real?
We place an authorization with your bank. An AUTHORIZATION is NOT
a charge -- we merely check your credit card to make sure that it
is valid and that the address and other information are correct.
What is this $1 USD charge from Spun.com on my credit card bill?
Rest assured, this is NOT a charge -- it is what the banks call an
"authorization." In order to verify that credit card information is
valid, Spun asks the bank electronically. To perform the check, some
banks place a "hold" on a small amount of funds, often one dollar.
This allows their system to verify that an account is active.
Every bank handles this differently -- but the funds remain in your
account.
What if one of the items I ordered isn't available? Do you credit
my credit card for the cost of that item?
We never charge for an order until it's been made as complete as possible.
If an item needs to be canceled from the order, we'll change the order
total BEFORE we charge your card. You'll always be notified via email
when this happens.
|
|
My Cart |
My Account |
My Wish List |
My Spundex |
Order Status |
Help
