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Frequently Asked Questions (International Customers) Returns I'd like to return something that I bought as part of my last order. How do you handle this? We completely guarantee all the merchandise we sell against defects. If you are unhappy with one of the items we sent you, contact our Customer Service Department and let us know the reason. We'll then get back to you with a Return Merchandise Authorization (R.M.A.) as well as the necessary instructions for returning the item. Please note that we can only cover handling and/or shipping charges if the return is the result of an error on our end or a defective item. Please note that Spun.com does not allow new Game returns. Should a game you purchase be defective, only an exchange for the same title on the same platform is allowed. We apologize for any inconvenience this may cause you. If you selected the wrong item, or it turned out to be something other than you expected, you're always welcome to sell that item back to us in a future order. Any unauthorized returns may result in additional restocking fees or refusal. In your message, be sure to include: 1. Your order number 2. The title(s) you wish to return 3. The reason for the return Please note: be sure to send your return via an insured carrier. Spun.com is not responsible for lost returns.