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Frequently Asked Questions How much do you charge for shipping and handling? U.S. First Class mail shipping is just $1.99 plus $.99 per item. (So a one item order by 4th Class Mail is $2.98 shipping and handling.) Priority mail shipping is now $3.99 plus $.99 per item. (So a one item order by Priority Mail is $4.98 shipping and handling.) UPS Ground shipping is $4.99 plus $.99 per item. (So a one item order by UPS Ground is $5.98 shipping and handling.) How long will it take to get my order? Well, that depends. Most orders are boxed and delivered to the U.S. Post Office in Chicago within three business days. But, of course, it takes them some time to get your package to you. If you chose USPS First Class Mail, please allow 1-2 additional weeks for delivery. If you chose Priority Mail, please allow 2-4 additional business days to receive your package. (At least that's what the USPS tells us! We've had reports of much longer delivery times.) It's been more than 2 weeks and I haven't received my order. When do you consider packages "lost in transit"? According to the Chicago Post Office (from which we ship all orders), your Priority Mail package is considered lost after fifteen business days. 4th Class Mail packages may take up to a month to arrive. How do I change my account information? Click on MY ACCOUNT in the navigation bar at the top of any page, log in if you haven't already, and correct any fields that need to be changed. When finished, click on SUBMIT. Your account information will be updated for your next shipment. I forgot my password. Can you help me? No problem. Click on MY ACCOUNT in the navigation bar at the top of any page, and follow the directions to receive a brand new password. You can change this temporary password to something that's easier to remember by visiting the MY ACCOUNT page. What is a "backorder"? Items that go out of stock after they have been ordered will appear on your packing slip as "Item on Backorder." We've just run out of that item and will have it in stock within a few days. We will not charge shipping and handling if a backordered item is sent separately from other items. You will only be billed once for shipping, and we will not bill the purchase price of the backordered item until it ships. How do I make changes to my order? Simply click on the DELETE button to the left of each item in your shopping cart to remove it from your current order. You have many opportunities to do this before your final checkout, so don't worry if you change your mind during an order. What if one of the items I ordered isn't available? Do you credit my credit card for the cost of that item? We never charge for an order until it's been made as complete as possible. If an item needs to be canceled from the order, we'll change the order total BEFORE we charge your card. You'll always be notified via email when this happens. Do you accept international orders? Although we currently cannot accept orders from outside the U.S., we are taking the necessary steps to update our shipping procedures, and we're hoping to be ready to ship internationally in the next few months. Check back for any updates. We do look forward to seeing you real soon! I'm trying to find out when and if an order I recently placed was shipped. How do I go about doing this? We will send you a shipping confirmation just as soon as your order goes out! I just placed an order and didn't receive an email confirmation. Does that mean my order didn't go through? In some cases, yes -- but not always. Please contact our Customer Service Department if you haven't received an email within ten minutes of placing your order. Our customer service reps are always able to determine if your email confirmation somehow was skipped, or if your order just plain didn't go through. I placed an order earlier today and then went back and placed ANOTHER order. Is there any way to combine the two so that I only incur one shipping charge? The answer to this really depends on your first order's stage of completion. Frequently, if you place the second order on the same day as (or better yet, within a few hours of) your first order, then it's not a problem. We do ask that you contact our Customer Service Department immediately after placing your second order. After looking into it, we can determine if it's possible to merge the two orders. If it is, we'll get back to you with your new order totals; if not, we'll let you know that as well. I'd like to return something that I bought as part of my last order. How do you handle this? We completely guarantee all the merchandise we sell against defects. If you are unhappy with one of the items we sent you, contact our Customer Service Department and let us know the reason. We'll then get back to you with a Return Merchandise Authorization (R.M.A.) as well as the necessary instructions for returning the item. Please note that we can only cover handling and/or shipping charges if the return is the result of an error on our end or a defective item. I recently heard a song on the radio, but didn't catch the name of the song or the artist. Is it possible for you to help me find it? First, try checking out our music section's Radio Playlist. If you can't find the song there, your next best bet is to try contacting the radio station where you heard the song. As a last resort, it's possible that a few lyrics and a description of the music might help our team of experts track it down for you. Keep in mind that, in almost all cases, a song title (or approximation) can go a long way. Regardless, feel free to contact our Customer Service Department with whatever information you may have.